Privacy Policy

1 Information We Collect

We collect information in several ways when you use our services:

Personal Information You Provide

Account Information: Name, email address, phone number, date of birth, mailing address, and login credentials
Healthcare Information: Medical history, current medications, allergies, diagnoses, treatment plans, and insurance information
Payment Information: Credit card numbers, billing addresses, and payment processing data (handled by PCI-compliant payment processors)
Emergency Contact Information: Names and contact details of designated emergency contacts and authorized caregivers
Communication Preferences: Your preferred methods and times for contact

Information Collected Automatically

Device Information: Browser type, operating system, device identifiers, IP address, and screen resolution
Usage Data: Pages visited, features used, clicks, scroll behavior, time spent on pages, and referring URLs
Location Data: Approximate geographic location based on IP address (precise location only with your explicit consent)

Information from Humanoid Nurse Services

Vital Signs Data: Blood pressure, heart rate, temperature, oxygen saturation, and respiratory rate measured by our humanoid units
Care Interaction Data: Records of care activities, medication reminders, patient check-ins, and health observations
Environmental Data: Room temperature, lighting, and noise levels to optimize care delivery (no audio or video recording of private conversations)

2 How We Use Your Information

We use the information we collect for the following purposes:

Healthcare Services: To provide, coordinate, and improve your nursing care, including care delivered by humanoid nurses
Account Management: To create and manage your account, authenticate your identity, and process your requests
Payment Processing: To process payments, manage billing, and handle insurance claims
Communications: To send care updates, appointment reminders, health alerts, and respond to your inquiries
Quality Improvement: To analyze care outcomes, improve our services, and train our humanoid nurse algorithms
Safety and Security: To detect and prevent fraud, unauthorized access, and other harmful activities
Legal Compliance: To comply with applicable laws, regulations, and legal processes
Research: To conduct de-identified research to advance healthcare innovation (only with proper authorization and IRB approval)

3 Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Healthcare Providers: Physicians, specialists, and other healthcare professionals involved in your care
Insurance Companies: For claims processing and payment (with your authorization or as permitted by law)
Service Providers: Trusted third parties who assist us in operating our platform, processing payments, and delivering services, all bound by strict confidentiality agreements and HIPAA Business Associate Agreements
Legal Requirements: When required by law, court order, subpoena, or government regulation
Emergency Situations: When necessary to prevent serious and imminent threats to health or safety
With Your Consent: With family members, caregivers, or other parties you explicitly authorize
Business Transfers: In connection with a merger, acquisition, or sale of assets (subject to applicable privacy laws)

4 Data Security

We implement industry-leading security measures to protect your information:

Encryption

AES-256 encryption at rest and TLS 1.3 encryption in transit for all data, including data transmitted by humanoid nurse units.

Access Controls

Role-based access controls, multi-factor authentication, and the principle of least privilege for all staff and systems.

Infrastructure

HIPAA-compliant cloud infrastructure with SOC 2 Type II certification, regular penetration testing, and intrusion detection systems.

Monitoring

Comprehensive audit logging, real-time monitoring, automated alerts, and regular security assessments by independent auditors.

5 HIPAA Compliance

As a healthcare services provider, NoidNurse.com is subject to the Health Insurance Portability and Accountability Act (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act. We maintain full compliance with the HIPAA Privacy Rule, Security Rule, and Breach Notification Rule.

Our HIPAA compliance practices include:

Protected Health Information (PHI) is handled in accordance with the HIPAA Privacy Rule
Administrative, physical, and technical safeguards as required by the HIPAA Security Rule
Business Associate Agreements with all service providers who access PHI
Regular HIPAA risk assessments and audits
Mandatory HIPAA training for all employees and contractors
Designated Privacy Officer and Security Officer
Incident response and breach notification procedures in compliance with the Breach Notification Rule

For detailed information about our HIPAA compliance program, please visit our HIPAA Compliance page.

6 Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience:

Cookie Type	Purpose	Duration
Essential	Authentication, security, and core functionality	Session
Functional	Remembering your preferences and settings	1 year
Analytics	Understanding how visitors use our website	2 years
Marketing	Delivering relevant content and measuring campaigns (opt-in only)	90 days

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impact the functionality of our platform. We do not use tracking technologies in connection with PHI or healthcare services.

7 Your Rights

Depending on your location and applicable laws, you may have the following rights:

Right to Access

Request a copy of the personal information we hold about you, including any PHI (as provided under HIPAA).

Right to Correction

Request correction of inaccurate or incomplete personal information and medical records.

Right to Deletion

Request deletion of your personal data (subject to legal and regulatory retention requirements for healthcare records).

Right to Data Portability

Request your data in a portable, machine-readable format.

Right to Opt-Out

Opt out of marketing communications, non-essential cookies, and data processing for purposes beyond healthcare delivery.

Right to Restrict Processing

Request restrictions on how your PHI is used or disclosed (as provided under HIPAA).

To exercise any of these rights, contact us at privacy@noidnurse.com. We will respond within 30 days of receiving your request. We will not discriminate against you for exercising these rights.

8 Children's Privacy

Our website and platform are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 without parental consent. If we learn that we have collected information from a child under 13 without appropriate authorization, we will delete that information promptly.

For pediatric patients receiving our healthcare services, all information is collected and managed through the parent or legal guardian's account, and all applicable HIPAA protections for minors are applied.

9 Third-Party Links and Services

Our website may contain links to third-party websites or services not operated by NoidNurse.com. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party website you visit. Third-party services integrated into our platform (such as payment processors and cloud hosting) are bound by Business Associate Agreements and contractual obligations to protect your data.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of material changes by posting a prominent notice on our website, sending an email to your registered email address, or through in-app notifications. The "Last Updated" date at the top of this page indicates when this policy was most recently revised. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Privacy Commitment

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