Help & Support

Welcome to NoidNurse! Your patient portal is your central hub for managing your healthcare services, communicating with your care team, and tracking your health journey.

Setting Up Your Account

1. Complete your registration by verifying your email address
2. Fill out your profile with personal information and emergency contacts
3. Add your medical history and current medications
4. Upload your insurance information (if applicable)
5. Set your communication and scheduling preferences

Navigating Your Dashboard

• My Care Dashboard: Your home page with an overview of upcoming appointments, recent vitals, and care team
• Appointments: View, schedule, and manage your care visits
• Care History: Access records of past visits and treatments
• Vitals: Track your health metrics over time
• Messages: Communicate securely with your care team

Your profile contains important information that helps your care team provide personalized care. Keep it updated to ensure the best service.

Updating Personal Information

1. Navigate to Profile from the sidebar menu
2. Click on the Personal Info tab
3. Update your name, contact details, and address as needed
4. Click Save Changes to confirm

Managing Medical History

1. Go to the Medical Info tab in your profile
2. Add or update your primary diagnosis
3. List all medical conditions by typing and clicking "Add"
4. Enter any allergies (medications, food, environmental)
5. Add current medications with dosage and frequency
6. Include any special care instructions

Emergency Contacts

1. Select the Emergency Contacts tab
2. Add your primary emergency contact with their relationship and phone number
3. Click Add Another Contact to include additional contacts
4. Ensure phone numbers are accurate and up-to-date

NoidNurse makes it easy to book nursing services that fit your schedule and care needs. You can choose from a variety of service types and nurse preferences.

How to Book a Service

1. Click Book Service from your dashboard or sidebar
2. Select the type of care service you need
3. Choose your preferred date and time slot
4. Select your nurse preference (human, humanoid, or no preference)
5. Add any special instructions or notes for the nurse
6. Review your booking details and confirm

Available Service Types

• Vital Signs Monitoring: Regular health checks including blood pressure, temperature, and heart rate
• Medication Management: Assistance with medication administration and scheduling
• Wound Care: Professional wound cleaning, dressing, and monitoring
• Physical Therapy Support: Assistance with exercises and mobility
• Post-Surgery Care: Specialized care following surgical procedures
• Chronic Disease Management: Ongoing support for conditions like diabetes or heart disease
• Companion Care: Social interaction and daily activity assistance

Choosing Your Nurse Type

• Human Nurses: Licensed healthcare professionals with personalized care approach
• Humanoid Nurses: Advanced AI-assisted robots providing consistent, 24/7 available care
• No Preference: Let us match you with the best available nurse for your needs

Your care team consists of nurses and healthcare professionals assigned to provide your care. Get to know them and build a relationship for better care outcomes.

Viewing Your Care Team

1. Navigate to My Care Team from the sidebar
2. View all nurses currently assigned to your care
3. See each nurse's profile, specializations, and certifications
4. Check their availability and upcoming scheduled visits

Understanding Nurse Profiles

• Credentials: View certifications, licenses, and training
• Specializations: Areas of expertise and specialized skills
• Experience: Years of experience and patient reviews
• Languages: Languages spoken for communication preferences
• Availability: Regular working hours and schedule

Requesting a Specific Nurse

1. Browse available nurses from the Browse Nurses page
2. Review nurse profiles and ratings
3. When booking, select your preferred nurse if available
4. Add them to your favorites for easy future booking

Keep track of all your care appointments in one place. View upcoming visits, make changes, and receive reminders to never miss an appointment.

Viewing Upcoming Appointments

1. Go to Appointments from the sidebar
2. See all scheduled visits in list or calendar view
3. Click on any appointment to view full details
4. Check assigned nurse, service type, and time

Rescheduling an Appointment

1. Find the appointment you want to reschedule
2. Click the Reschedule button
3. Select a new date and time from available slots
4. Confirm the new schedule
5. You will receive a confirmation notification

Cancelling an Appointment

1. Locate the appointment to cancel
2. Click the Cancel button
3. Select a reason for cancellation (optional)
4. Confirm the cancellation

Your care history provides a complete record of all past visits, treatments, and observations. Use it to track your health progress and share information with other healthcare providers.

Viewing Past Visits

1. Navigate to Care History from the sidebar
2. Browse visits by date, service type, or nurse
3. Use filters to find specific visits
4. Click on any visit to view detailed notes

Understanding Care Notes

• Visit Summary: Overview of services provided during the visit
• Vital Signs: Health metrics recorded during the visit
• Observations: Nurse's notes about your condition
• Medications: Any medications administered or adjusted
• Recommendations: Follow-up care suggestions

Exporting Your Records

1. Go to your Care History
2. Click Export Records
3. Select the date range and record types to include
4. Choose your preferred format (PDF or print)
5. Download or print your records

Track your vital signs and health metrics over time. Understanding your health data helps you and your care team make informed decisions about your care.

Viewing Your Vitals

1. Go to Vitals from the sidebar
2. View your most recent vital signs readings
3. See historical data in chart format
4. Compare trends over days, weeks, or months

Understanding Your Metrics

• Blood Pressure: Systolic/Diastolic readings (normal: around 120/80 mmHg)
• Heart Rate: Beats per minute (normal resting: 60-100 bpm)
• Temperature: Body temperature (normal: 97.8-99.1 F)
• Oxygen Saturation: Blood oxygen level (normal: 95-100%)
• Respiratory Rate: Breaths per minute (normal: 12-20)
• Weight: Body weight tracking for health monitoring

Health Alerts

• Receive alerts when readings fall outside normal ranges
• Your care team is automatically notified of concerning values
• Review alert history in your notifications

Stay connected with your care team through secure messaging. Ask questions, share updates, and receive important information about your care.

Sending a Message

1. Navigate to Messages from the sidebar
2. Click New Message
3. Select the recipient (nurse or care coordinator)
4. Type your message and add any attachments if needed
5. Click Send

Message Best Practices

• Use messaging for non-urgent questions and updates
• Be specific about your symptoms or concerns
• Include relevant dates and times
• Attach photos if helpful (wound progress, rashes, etc.)
• Expect responses within 24-48 hours on business days

Managing Notifications

1. Go to Settings then Notifications
2. Choose how you want to receive alerts (email, SMS, app)
3. Set quiet hours to pause non-urgent notifications
4. Customize notification types (messages, appointments, vitals)

Manage your billing, view invoices, and set up payment methods all from your patient portal. Keep track of your care costs with transparent pricing.

Viewing Invoices

1. Go to My Invoices from the sidebar
2. View all invoices with status (paid, pending, overdue)
3. Click on any invoice to see itemized details
4. Download invoices as PDF for your records

Making Payments

1. Find the invoice you want to pay
2. Click Pay Now
3. Select your payment method
4. Review and confirm the payment
5. Receive confirmation via email

Insurance Information

• Add insurance details in your Profile > Insurance tab
• We will verify coverage and submit claims on your behalf
• View insurance coverage details for each service
• See estimated out-of-pocket costs before booking

Payment Methods

• Credit/Debit cards (Visa, MasterCard, American Express)
• Bank transfers (ACH)
• Health Savings Accounts (HSA)
• Flexible Spending Accounts (FSA)

Your privacy and data security are our top priorities. NoidNurse is fully HIPAA compliant and uses industry-leading security measures to protect your health information.

Your Data Rights

• Access: View and download your complete health records at any time
• Correction: Request corrections to inaccurate information
• Portability: Export your data in standard formats
• Deletion: Request deletion of your account and data
• Consent: Control who can access your information

Security Features

• End-to-end encryption for all communications
• Two-factor authentication (2FA) for account access
• Automatic session timeouts for inactivity
• Audit logs of all access to your records
• Secure data centers with 24/7 monitoring

Managing Sharing Preferences

1. Go to Settings > Privacy
2. Review who has access to your records
3. Add or remove authorized family members/caregivers
4. Set sharing permissions for each person
5. Enable or disable data sharing for research (optional)

Account Security Tips

• Use a strong, unique password
• Enable two-factor authentication
• Never share your login credentials
• Log out when using shared devices
• Report suspicious activity immediately